Terms & Conditions

The Fehler Family Trust, ABN 94 965 171 311, Trading as Escapegoat Adventures Pty Ltd, ACN 626 310 629.

Booking Terms for DAY TRIPS (alternative ones may apply to multi-day trips/shuttles)

Cancellation policy:
In the case of cancellation by you prior to 7 days of the tour, we may retain 30% of the booking. Less than 7 days we may, at our discretion, retain 100% of the booking.

In the event of extreme weather we may be unable to operate the tour on a specific day. In this case you will be offered an alternative date, or else a full refund.

Depending on your circumstances it may be appropriate for you to consider travel or cancellation insurance of some sort.

Conditions of Use:

• Trips generally operate for a minimum of 3 and maximum of 10 participants. (shuttles min 6)
• Participants will be required to sign an insurance Waiver.
• We strongly recommend you check you are suitably covered by travel insurance and/or health cover to partake in Mountain biking activities.
• Trips can be affected by weather, and other factors outside of our control.

General booking terms for longer trips (please check specific tour terms and conditions, as these may vary slightly)- THESE REPLACE THOSE FOR OUR DAY TRIPS ABOVE!

Please read the important terms and conditions below. By signing up for this trip you confirm you have read and agreed to these.

Making a booking:
Payment: Upon booking a deposit is payable on booking via bank card immediately (Flinders trip $250, NZ trip $500). The full balance must then be paid at least four weeks before the start of the holiday, failure to do so may result in the cancellation of your holiday and the loss of your deposit.

Payment of full balance is possible via credit card, bank transfer or Cheque.

Confirmation:
A contract shall exist between you and Escapegoat Adventures, once a signed booking form and deposit is received by us and confirmation of your holiday has been despatched by us. This is usually within two weeks of receiving your booking form and deposit.

Cancellation by you:
If you or any member of your party needs to cancel their holiday once it has been confirmed, the group leader is responsible for informing us in writing at the earliest opportunity. In this instance, the following cancellation fees apply:
prior to 4 weeks -Deposit payment
4 weeks – 60%
2 weeks or less – 100%.

This is based on the number of days between the start of your confirmed holiday and the date from which written notice of a cancellation is received by us. Your travel insurance may cover cancellation under certain circumstances.

Changes by us:
It may sometimes be necessary for us to make alterations to the holiday as detailed in our marketing material and booking form, before or after your booking has been confirmed. We reserve the right to do so at our absolute discretion. If it is necessary for us to make a significant change to the holiday we will inform you as soon as possible. You will then have the choice to accept the changes as notified to you, or to cancel your holiday and receive a full refund. If accepted by you, the value of the discount will be refunded to you. No further compensation will be payable by us.

Cancellation by us:
In the unlikely event that we have to cancel a holiday, you will be offered an alternative holiday or a full refund. We will not cancel your holiday within four weeks of the start date of your holiday, unless you have not paid in full or as a result of circumstances beyond our control.

Hazardous activities:
Mountain biking is a hazardous activity. Guests must make their own judgements on their own abilities and participate entirely at their own risk.

Insurance:
Insurance may be required on this trip, depending on your circumstances- either travel insurance or medical/ambulance coverage. It is essential that you have adequate travel or medical insurance for all ‘adventurous activities’ you wish to partake in during your holiday. Ambulance cover is an absolute necessity as a minimum. If you are unsure about your level of cover please check with your travel insurance provider. Escapegoat Adventure may request proof of holiday insurance cover prior to or during your holiday.

Dietary requirements:
Please advise us of any specific dietary requirements at the time of booking. We aim to exceed your expectations and will endeavour to cater for any specific requirements. However, we cannot guarantee that we will cover all requirements if we are not notified in advance.

Solo travellers:
Single travellers make up a large proportion of our bookings and as a rule, it is not possible for us to guarantee single room occupancy. We have no single supplements for solo travellers, but we do ask that they share with another guest of the same sex.

Escapegoat Adventures regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all escapegoat users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact at info@escapegoat.com.au.

Collection Of Information
In order to use the escapegoat website, we may require information from you in order to provide the best service possible

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by escapegoat is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use Of Collection Information
Any details collected from escapegoat customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage Of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@escapegoat.com.au.

Access To Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as Credit Card Number, Expiration Date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Escapegoat uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@escapegoat.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Escapegoat may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Escapegoat does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes To Privacy Policy
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our Homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.